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Self Service Portal

    Discover our special service!

    Our Self Service Portal is available to all guests who booked a stay at the HVD Grand Hotel Suhl. Take advantage of the benefits we are offering you with this additional service.

    • Shorten the waiting time on the day of arrival! Complete the statutory registration form before your arrival.
    • Have you changed your plans? You can easily adjust your booking here if you have booked your stay directly with us (via our website, by phone or by e-mail).
    • Would you like to tell us something? You can send us a message at any time via the special requests function, of course including during your stay.
    • Would you like to surprise your loved ones with a bottle of wine or fresh flowers in the room? Do you travel with small children and do you need a baby cot for them? Discover our additional services.
    • Keep track of your costs! In the Self Service Portal you can check your hotel bill at any time.
    • Do you like it with us? Rate your experience with us, we look forward to your feedback.

    You will need the booking number of your travel confirmation to log in (without #). If you have booked our hotel through a tour operator or via an internet portal, please use the booking number you received from our partners.

    You can´t find the correct number? Do you have any issues with the log-in? Just call us under 0049 3681 452 150, we will be happy to give you a new access number.

    You can also easily register with your room number if you are already at the hotel.

    Self Service Portal